This privacy policy describes your privacy rights as regarding Interbanc’s (“we”, “our” or “us”). The Privacy Policy explains how your personal information is collected, used and disclosed by Interbanc. The Privacy Policy applies to our website, application, mobile app and it’s associated subdomains (collectively “Our service”). By accessing or using our service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as disclosed in this Privacy Policy and Terms of Service.
Interbanc is a payment processing service. Simply put It allows you to send and receive money. Not only does Interbanc allow you to make payments, it allows you to connect your Bank accounts and allows you to send money and access the transaction history from these accounts in one app.
We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. We reserve the right to make changes to this Privacy Policy from time to time and notify Users of material changes. The Privacy Policy will apply from the effective date provided on our website.
We advise that you check this page often, referring to the date of the last modification on the page. If a User objects to any of the changes to this Privacy Policy, the User must cease to use this Site, or terminate their account in the event an account has been created.
Interbanc’s website and services is/are not directed to children under 16. We do not knowingly collect information from children under 16. If as a parent or guardian you discover that your child or ward has provided us with any information without your consent, Please contact us through the details provided in this privacy policy.
Interbanc collects and processes Personal information (such as Name, Phone number, E-mail address e.t.c) of individuals. Personal Information that can be used to identify you. This also includes your bank details and other financial information related to you.
Interbanc works to keep your personal information safe and secure by adhering to the highest safety and security standards. Interbanc adheres to Data protection laws, regulations and principles that ensures that Personal information handled by us is secure. To gain full access to our website and services you must register for an Interbanc account. When you register, we collect information which you voluntarily provide to us. It may also include anonymous information that may be linked to you specifically (E.g IP address).
We do not collect your Personal information when you visit our website. Nevertheless, to improve and monitor our website services we may collect non-personally identifiable information. We will not disclose this information with third parties unless it is a necessary part of providing our service.
When you test our services using the “Demo” part of our website or mobile app, we collect both non-personally identifiable information and personally identifiable information. Information we collect include your IP address, information about your computer, and other standard web log information to monitor the test transactions. We also collect and store your email address and card information you provide to conduct the test transactions. In compliance with the Payment Card Industry Data Security Standard (PCI DSS Requirements”) that our partners operate under, we implement access control measures, security protocols and standards including the use of encryption and firewall technologies to ensure your card information is safe and secure in our servers. Additionally, we implement periodical security updates to ensure that our security infrastructures are in compliance with reasonable industry standards. We will not share and disclose your card information.
Any information we collect may be used in one of the following ways:
We keep your information only so long as we need it to provide service to you and fulfil the purposes described in this policy. This is also the case for anyone we share your information with and who carries out service on our behalf. When we no longer need to use your information and there is no need to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can’t identify you.
2FA is an additional layer of security we have added to your account. When 2FA is enabled, you will be required to enter a One Time Password (OTP) (which is a verification code we have sent to you for authentication purposes), each time you checkout using Interbanc on a merchant’s website or platform (or send money to an Interbanc user using the email payment link). While we encourage you to enable this feature on every transaction, you may choose to disable the 2FA feature after your initial enrolment by clicking on the toggle button to disable. However, if you choose to disable this feature, you agree that Interbanc shall not be liable for any loss or damages incurred as a result of your action.
We use cookies to identify you as a user and make your user experience easier. A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of such change or modification.
We take precautions to protect the security of your information. We have physical, electronic and managerial procedures to help safeguard, prevent unauthorized access, maintain data security and correctly use your information. Interbanc shall establish adequate control in order to protect the integrity of your personal information both in physical and digital format and prevent such information from being compromised. Interbanc is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry recommended security protocols to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities. Any Personal Information processing undertaken by an employee who has not been authorized to carry such out as part of their legitimate duties is unauthorized.
Our employees may have access to Personal Information only as is appropriate for the type and scope of the task in question and are forbidden to use Personal Information for their own private or commercial purposes or to disclose them to unauthorized persons, or to make them available in any other way. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies.
The right you have to request update or correction to information we collect depends on your relationship with us. Personnel may update or correct their information as details in our internal employment policies. Customers have the right to request the restriction of certain uses and disclosure of personally identifiable information as follows; You can contact us to (1) update or correct you Personal information, (2) change your preferences with respect to communication and other information you receive from us, (3) delete the personal information about you maintained on our system( subject to the following paragraph). By canceling your account, such updates, corrections, changes and deletion will have no effect on other information that we maintain or information that we provide third-parties in accordance with this Privacy Policy prior to such update, correction , change and deletion. To protect your privacy we may take reasonable steps ( such as a unique password ) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and your account information at all times. You should be aware that it is not technologically possible to remove each and every record of information you have provided to us from our system. The need to back up our system to protect information from inadvertent loss means a copy of your information may exist in a non-erasable form that would be difficult or impossible for us to locate. Promptly after receiving your request, all Personal Information stored in databases we actively use and other searchable media will be updated, corrected, changed or deleted as appropriate, as soon as and to the extent reasonably and technically practicable.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our services, database storage and management, email management, credit card processing, customer service and fulfilling orders of products you may purchase through our service. We will likely share your information and possibly some non-personal information with these third parties to enable them to perform these services for us and for you. The processing of Personal Information by such third parties shall be governed by a written contract with Interbanc to ensure adequate protection and security measures are put in place by the third party for the protection of Personal Information in accordance with the terms of this Privacy Policy.
We are incorporated in Nigeria. Information collected via our website or mobile app, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnels, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, Including countries that may be not have laws of general applicability regulating the use of transfer of such data.
Transfer of Personal Information out of Nigeria would be in accordance with the provisions of the Nigeria Data Protection Regulation. Interbanc will therefore only transfer Personal Information out of Nigeria on one of the following conditions:
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as denied herein), or that portion of us or any of its Corporate Affiliates to which the service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to this Privacy Policy.
We may disclose information (including Personal Information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliates” means any person or entity which directly or Indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Individuals who have Personal Information held by Interbanc are entitled to reach out to Interbanc to exercise the following rights:
Your request will be reviewed by Interbanc’s Data Protection Officer and carried out except as restricted by law or Interbanc’s statutory obligations. You may decline to provide your personal Information when it is requested by Interbanc, however, certain services or all the services may be unavailable to you. You may review your account settings and update your Personal Information directly or by contacting us.
If you have any questions relating to this Privacy Policy or would like to find out more about exercising your data protection rights, please reach out to us via email at help@interbanc.africa.
Interbanc maintains a data breach procedure in order to deal with incidents concerning Personal Information or practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information transmitted, stored or otherwise processed. You may contact our DPO (Data Protection Officer) upon becoming aware of any breach of Personal Information or if your access credentials have been compromised, to enable us to take the necessary steps towards ensuring the security of your Personal Information or account.